Our policy lasts 24 hours of receiving your flowers. If 24 hours have gone, unfortunately we can’t offer you a refund or exchange. All requests must be emailed to firstname.lastname@example.org
If Cancelling an order the following conditions apply:
Please Note: ALL cancellations will incur an Administration and/or Processing fee. Please read our Cancellation Terms below.
Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 40% of the total order value.
Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a fee of $20.00 per order.
Unfortunately, for all orders that processed are unable to cancel orders, or are with our courier for delivery.
To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging/vase / box as received in.
If your refund is not received yet, please contact us at email@example.com